General terms and conditions

1. Introduction

These general terms and conditions of sale (hereinafter the "GTCS") exclusively govern the contractual relationship between :

On the one hand, the company named "SARL CAMAGRIS", a limited liability company with capital of 100,000 euros, registered in the ALBI Trade and Companies Register under no. 515 006 724, whose head office is located at GAILLAC (81150) 12 rue Jean Rostand, ZA des Clergous and whose website is www.cam-agri-parts.fr (hereinafter "The Seller" or "The Professional Seller") ;

And on the other hand, any user of the site www.cam-agri-parts.fr, operated by SARL CAMAGRIS (hereinafter the "Customer").

CAMAGRIS sells on the site www.cam-agri-parts.fr accessories and adaptable agricultural parts (hereinafter the "Products").

The purpose of the General Terms and Conditions is to define the terms and conditions according to which CAMAGRIS sells Products.

Each order placed by a Customer on the www.cam-agri-parts.fr is governed by the GCS. By placing an order, the customer acknowledges that he/she has read and understood these terms and conditions and accepts them unreservedly. CAMAGRIS therefore invites you to read and accept these terms and conditions of sale in the order tunnel. Without acceptance, the Customer will not be able to validate the order.

CAMAGRIS reserves the right to modify these GCS at any time without notice, it being understood that the Customer's order, placed in accordance with the provisions below, is governed by the GCS in force on the day the order is placed. They are applicable in metropolitan France.

2. Control

There are several ways to place your order:

- by Internet directly on the www.cam-agri-parts.fr 7/7 - 24H/24H ;
- by telephone on 05 31 51 02 02 (cost of a local call), Monday to Friday, 8.30am to 11.30am and 1.30pm to 4.30pm;

How to place an order on the site www.cam-agri-parts.fr involves the following steps:

1. You select the Products you wish to order and click on the "Add to basket" button for each of them, according to their availability.

2. Enter your contact details (last name, first name, e-mail address) and the delivery address. If you need an invoice sent to another address, you must specify the billing address.

3. A summary of your order, including the Products ordered, the total price of the order and your contact details, allows you to check the details of your order and correct any errors, before confirming it ;

4. A "first click" will enable the order to be registered, provided that you have previously accepted these GTC by ticking the case for this purpose ;

5. You must choose your method of payment (credit card, bank transfer, cheque or money order).

- If you have chosen to pay by credit card online: enter your card details on Crédit Agricole's secure UpToPay site.

- If you have chosen bank transfer: make the transfer to the CAMAGRIS bank account whose details are indicated in the order process and specify the order number on the title of the transfer.

  • If you have chosen to pay by cheque, please print the order form on the screen or write your order number on the back of the cheque and send it with your payment to : CAMAGRIS - 12 Rue Jean Rostand - ZA des Clergous - 81600 Gaillac. Bank cheques must be payable by a bank domiciled in mainland France.

  • If you are a government agency (town hall, school, local authority, etc.), you can choose to pay by postal order. You will pay by bank transfer after delivery and invoicing of your order. To validate this method of payment, you must send us an e-mail to [email protected] ,send us your order form, mentioning your commitment number, your SIRET number, your contract number, date and sign it. Upon receipt, we will process your order. Your order will be delivered and your invoice will be posted directly on the CHORUS website. If you have not provided your SIRET number, an invoice will be sent to you by email. You can then pay the invoice by transferring funds to the bank account indicated at the time of ordering. You must indicate the order number on the title of the transfer.

You will confirm your order at the last validation, which will be shown by the "second click" named "order with payment obligation". Please note that this button will only be accessible if you have read and checked the case "I have read the terms and conditions of sale and agree to them without reservation"

6. As soon as your order has been validated, you will receive an acknowledgement e-mail summarizing the essential elements of the order and mentioning your order number.

7. An order tracking information e-mail will be sent to you when your parcel(s) are picked up by the carrier. This will include your order tracking number, which you'll need to track your order on the carrier's website.

3. Secure payment

CAMAGRIS offers several methods of payment:

  • By credit card online: secure transaction with Crédit Agricole's UpToPay system

  • By credit card via Payplug

  • By credit card over the phone: 05 31 51 02 02

  • By bank transfer: CAMAGRIS' bank details are indicated during the order process only if you have chosen the "bank transfer" method of payment. You must indicate the order number on the title of the transfer. The order will only be processed once the transfer has been received on the CAMAGRIS account (this can take from 24 to 72 hours depending on the bank).

  • In 4 instalments with the ALMA credit card payment solution

Payment in instalments with Alma.
If you pay for your order in instalments, you accept the following conditionsalma customer terms and conditions. as well asspecial Alma conditions for CAMAGRIS customers.

Retention of title: Products remain the property of CAMAGRIS until full payment has been received.

Additional information: In order to participate in the fight against Internet payment fraud and to help protect all consumers, CAMAGRIS verifies the reliability of the information entered when an order is registered.

Consequently, in certain cases, our customer service department may ask you for additional information (such as a copy of your identity card, proof of address, etc.) in order to validate your purchase and dispatch your order.

4. Product Information

CAMAGRIS takes particular care to provide its customers with complete information on the Products sold on the site www.cam-agri-parts.fr. To this end, each Product is the subject of a description sheet summarizing its essential characteristics. The photographs, texts and graphics illustrating the Products are provided for information only. We advise you to consult the description sheet for each product to find out its precise characteristics. In case of doubt, please contact our technical department. These items are subject to change without notice. Products sold may only be installed on machines by a competent person and under his or her sole responsibility. CAMAGRIS cannot be held responsible for the consequences of incorrect assembly or use of an unsuitable Product.

5. Price

Prices displayed on the site www.cam-agri-parts.fr are those in force at the time of the order and are expressed in euros excluding tax (Tax excl.) and in euros all taxes included (Tax incl.). The prices displayed on the site do not include any delivery charges. All orders, regardless of country of origin, are payable in euros. CAMAGRIS reserves the right to modify its prices at any time. However, Products will be invoiced on the basis of the prices in force at the time the order is registered.

6. Availability

CAMAGRIS will honour orders while stocks last in our warehouses.

The Customer is informed of the availability of a Product in the product description sheet, and in any event prior to ordering.

In the event of proven non-availability of the Product ordered, or in the event of the Customer's refusal to accept the delivery delay resulting from such non-availability, CAMAGRIS will propose a replacement product to the Customer, who will be free to accept or refuse it.

In the event of unavailability of all or part of the order and/or refusal by the Customer either of the proposed new delivery date or of the replacement Products, reimbursement will be made by bank cheque sent in the name of the Customer who placed the order and to the billing address, or by crediting the Customer's credit card depending on the method of payment used, at the latest within thirty (30) days of payment of the sums paid by the Customer.

7. Delivery

1. Terms of delivery

Products purchased on the site www.cam-agri-parts.fr are available in over 65 countries. They are delivered to the delivery address indicated by the customer when placing the order. CAMAGRIS may split deliveries of an order in order to facilitate logistics or to preserve fragile items. In this case, the delivery charge will only be invoiced for a single shipment. The Customer will be informed of the total amount of delivery charges when ordering Products.

For orders to be delivered to countries not covered or to countries where customs charges apply, please contact us on 0033 5 31 51 02 02.

2. Delivery charges

Delivery costs are calculated automatically and indicated in your basket when you place your order.

3. Delivery times

The delivery time for products sold on our site www.cam-agri-parts.fr are indicated on each product sheet. If an item is not available, you will not be able to add it to the basket.

The processing time for an order consists of :

- order preparation time: verification of the information entered by the Customer from the date of payment + preparation of the order + collection of the parcel(s) by the carrier.

- delivery time: depending on the mode of transport, excluding events beyond our control (public holidays, days when the roads are closed, customs retention, force majeure).

4. Acceptance and reservations

On receipt of the parcel, the Customer must make precise reservations (anomaly, damaged product, etc.) on the carrier's receipt. The Customer must then send a registered letter with acknowledgement of receipt to the transport company within three (3) working days of receipt of the Product(s). A copy of this letter must be sent to CAMAGRIS by post with acknowledgement of receipt to 12 Rue Jean Rostand ZA des Clergous 81600 GAILLAC.

Without these reservations, we will not be able to receive any requests concerning transport-related issues.

If a parcel is damaged on delivery, the Customer must refuse it and notify the Vendor without delay.

Deliveries refused, not collected or made to the wrong address will be redelivered. This will only be possible subject to payment of new delivery charges.

8. Right of withdrawal

The Customer benefits from the provisions of article L. 221-18 of the French Consumer Code, reproduced below:

"The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following canvassing by telephone or off-premises, without having to give reasons for his decision or bear costs other than those provided for in articles L. 221-23 to L. 221-25.

The period referred to in the first paragraph runs from the day :

1° Of the conclusion of the contract, for contracts for the provision of services and those mentioned in article L. 221-4 ;

2° On receipt of the goods by the consumer or a third party, other than the carrier, designated by the consumer, for contracts for the sale of goods. For off-premises contracts, the consumer may exercise his right of withdrawal from the moment the contract is concluded.

In the case of an order for several goods delivered separately, or in the case of an order for a good made up of multiple batches or parts whose delivery is staggered over a defined period, the period runs from receipt of the last good, batch or part.

For contracts providing for the regular delivery of goods over a defined period, the period runs from receipt of the first good."

CAMAGRIS informs its customers that the right of withdrawal does not oblige CAMAGRIS to take back damaged or used Products.

To exercise your right of withdrawal within the legal time limit, simply complete the form attached to the GTC in accordance with article L. 221-5 of the French Consumer Code and return it to us by post to CAMAGRIS 12 Rue Jean Rostand 81600 Gaillac or by e-mail to [email protected] or go to the "my account" tab, then "retraction request" and choose the order for which you wish to retract.

9. Warranties

1. Legal warranties

All products supplied by the Vendor benefit from the legal guarantee of conformity provided for in articles L. 217-4 to L. 217-13 of the French Consumer Code and the legal guarantee of hidden defects provided for in articles 1641 to 1648 and 2032 of the French Civil Code.
Under these guarantees, the professional seller undertakes, at the customer's option, to reimburse or exchange defective products or products that do not correspond to the customer's order.

2. Commercial warranty

The commercial warranty refers to any contractual commitment by the Vendor to the Customer to reimburse the purchase price, replace or repair the good or provide any other service related to the good, in addition to its legal obligations to guarantee the conformity of the good.

The commercial warranty is the subject of a written contract, a copy of which is given to the purchaser.

The contract specifies the content of the warranty, the terms and conditions of its implementation, its price, duration and territorial scope, as well as the name and address of the guarantor.

In addition, it clearly and precisely states that, independently of the commercial warranty, the seller remains bound by the legal warranty of conformity mentioned in articles L. 217-4 to L. 217-12 and that relating to defects in the item sold, under the conditions set out in articles 1641 to 1648 and 2232 of the French Civil Code.

The provisions of articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 as well as article 1641 and the first paragraph of article 1648 of the French Civil Code are reproduced in full in the contract.

In the event of non-compliance with these provisions, the warranty remains valid. The purchaser is entitled to avail himself of this right.

3. After-sales service

Warranty claims must be sent by e-mail to the after-sales service at the following address: [email protected]

Products covered by the warranties must be returned new, complete and in their original condition and packaging after receipt and confirmation of the claim by the after-sales service.
The customer will be reimbursed for the return postage costs no later than thirty days following receipt of the product by the seller.

4. Warranty clauses

Clauses exonerating or limiting the rights granted to customers under legal warranties, which are deemed unwritten when entered into prior to any claim on the part of the customer, are valid when entered into after a claim under article L. 217-17 of the French Consumer Code.

10. Product return formalities

1. Product return procedure

Whether in application of the right of withdrawal referred to in article 8 and/or the guarantees referred to in article 9, the Vendor informs its Customers that compliance with the following formalities is a prerequisite and mandatory condition for the return of Products:

  1. Make your request on our website via your account in the "product returns" section. Once your request has been accepted by our service, you will need to return your products to us.

  2. Carefully repack the Product(s) to be returned in their ORIGINAL PACKAGING in perfect condition.

  3. Insert a copy of the return form, received in the return confirmation e-mail, in your parcel
  4. Indicate the following address on the parcel: CAMAGRIS - 12 Rue Jean Rostand - ZA des Clergous - Service Retour - 81600 GAILLAC
  5. Please keep the return shipment number.

No request or return after thirty (30) days will be accepted by our services.

No returns are possible for products in the "Batteries" and "Lubricants" sections.

2. Return shipping costs

All costs are at the customer's expense (return costs, re-shipment costs, parcel refusal, parcel not collected, transaction management costs, etc.).

3. Receipt of return

After receipt of the product(s) and acceptance of the return by the Returns Department, the Vendor proposes, depending on the availability of its Products and the Customer's wishes :
- or the reshipment of a new identical Product
- or a refund of the Product (excluding return costs: see 2. above)

After this period of thirty (30) days, no returns will be accepted.

Reimbursement will be made by cheque addressed to the Customer who placed the order and to the billing address, or by crediting the Customer's credit card according to the initial method of payment used, at the latest within thirty (30) days following receipt by the Vendor of the product and within fifteen (15) days following the date on which the Customer exercised his/her right of withdrawal, subject to prior receipt by the Vendor of the product concerned.

11. Claims and mediation

For any complaint or question concerning an ordered Product, our After Sales Service is at your disposal:

In accordance with article L. 612-1 of the French Consumer Code, within one year of submitting a written complaint, the consumer, subject to article L.152-2 of the French Consumer Code, may submit a request for amicable resolution by mediation, to

SAS Médiation Solution

222 chemin de la bergerie 01800 Saint Jean de Niost

site :https://www.sasmediationsolution-conso.fr, 

email : [email protected] 

12. Litigation and liability

This contract is governed by French law.

CAMAGRIS shall not be held liable for non-performance of the contract in the event of force majeure, as defined by the courts, in the event of fault on the part of the Customer, or if such non-performance is due to the unforeseeable and insurmountable act of a third party to the contract.
The Vendor cannot be held responsible for the consequences resulting from the misuse of products sold on the site www.cam-agri-parts.fr.

In the event of a dispute, and before taking any legal action, the Parties expressly undertake to attempt to settle their dispute amicably.

In the event of a dispute, the courts of Albi (France) will have jurisdiction, but the non-professional customer may also approach the court of his domicile, located on French territory.

13. Personal data protection

CAMAGRIS is particularly committed to respecting individual liberties. The Vendor undertakes not to sell, exchange, rent, give or lend any information concerning a Customer to third parties, except with the Customer's express consent.

This site respects the processing of its users' personal data in accordance with the French Data Protection Act no. 78-17 of January 6, 1978, as amended by Act no. 2004-801 of August 6, 2004, on the protection of individuals with regard to the processing of personal data.

In accordance with this law, customers have the right to access, modify, rectify and delete any information concerning them. Customers may exercise this right directly by sending an e-mail to [email protected]. The Seller only collects personal data via the order form and the form on the contact page. Not all fields on these forms are mandatory. The Vendor only asks the customer for information that is essential for quality processing and careful follow-up of the order (surname, first name, address, e-mail, etc.). Other information may be requested for the sole purpose of providing the Customer with information better adapted to his/her needs. The customer is free not to provide such information.

When paying by credit card, the customer is directly directed to the secure UpToPay site and our banking partner, Crédit Agricole. The information deposited on this site is never communicated by the bank to the Vendor.

The data recorded on www.cam-agri-parts.fr constitute proof of all transactions between the Vendor and its Customers.

14. Intellectual property

CAMAGRIS and cam-agri-parts are registered trademarks.

Under the terms of article L.335-2 of the French Intellectual Property Code, infringement of any of the work's copyrights is punishable by 3 years' imprisonment and a fine of 300,000 euros.

Any other brand present on the site www.cam-agri-parts.fr is the property of the company concerned.

15. Site content

CAMAGRIS takes all necessary steps to ensure the reliability of the information on its site.

All images of products presented on the site www.cam-agri-parts.fr are non-contractual.

Despite daily monitoring and updating, the Vendor cannot be held liable for any technical inaccuracies, typographical errors or omissions in the content of the site, or for any results that may be obtained from the use of this information. Should a Customer notice any such problem, he/she may notify the Vendor by writing to [email protected].

16. Links to third-party sites

Sites linked directly or indirectly to the site www.cam-agri-parts.fr are not under the control of CAMAGRIS. Consequently, the Seller assumes no responsibility for the information published on these sites. Links to third-party sites are provided for convenience only and do not imply any responsibility for their content.

17. Cancellation form

Please complete and return this form if you wish to exercise your right of withdrawal on one of the orders placed on the site www.cam-agri-parts.fr. The customer is responsible for return shipping costs. Please do not hesitate to contact us if you have any questions about your right of withdrawal.

Date : XX/XX/XXXX

To the attention of SARL CAMAGRIS
12 rue Jean Rostand
81600 GAILLAC
[email protected]

I hereby notify you of my withdrawal from the sale of the item(s) below.

Order No. : XXXXXX

Article Price Quantity
   
   
   

Package received on :

  • Last name - First name :
  • Address:
  • E-mail :
  • Phone :

Signature :
XXXXXXXX

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